Pictured at the West Palm Beach 100 Best
Seminar are (left to right): George Baker (Volusia County), Tom
C. Johnson (The 100 Best Fleets), Michele Amengual (Volusia
County) and Robert Gilmore (Volusia County). George Baker and
his team at Volusia County were the # 1 Fleet in the country in
2007 and George was named the #3 Government Fleet Manager of the Year in 2008.
The 100 Best Fleets seminars
have always been a very pragmatic and valuable resource to my
organizations in Texas and Florida. Tom Johnson is a trusted
colleague that always does an excellent job in assembling a
power-packed day of training seminars, exhibitors, site visits
and professional networking opportunities.
The nominal cost of the
seminar allows me and several other team members to attend. Our
team never fails to glean improvement initiative ideas that we
incorporate into our annual business plan. This innovative event
never fails to yield an exponential return-on-investment.
As leaders in our
organizations we are either a
showing our team a vision and moving them into the future, or we
are a cataract,
obstructing their vision and holding them in the past. Tom and
his seminars have always expanded my vision. I whole-heartedly
recommend the 100 Best Fleets seminars.
George Baker; Director Of Central
Services; County of Volusia, Florida
I enjoyed the conference and
look forward to attending another such event in the future.
Manager Service Center 13; City of Austin, TX
Just wanted to thank you for a
successful 100 Best Fleet Seminar in San Antonio last week. I
was able to garner four very good leads from the program.
Mike Wade; Director of
Thank you for the opportunity
to attend. I have recently taken over the position of Fleet
manager and have found many opportunities for improvement in the
operation and tracking of our Fleet. The connections formed and
information collected will be extremely helpful for achieving
Riverside, CA April
Danny Lehman, Shop
Services Manager; Eastern Municipal Water District; Perris, CA
I found your 100 Best meeting
at Dublin very informative. Thanks for inviting me to the
James Schwab, CAFM;
Fleet Counselor; Cincinnati, OH
Thank you. Really
Strategic Account Manager; NetworkFleet
Again, thanks for
inviting me to participate in your conference last Friday. As I
mentioned, I received 3 leads from the meeting.
James M. McGinnis;
NAPA/IBS, Regional Manager
I just wanted to say how much
I appreciate your thoughtfulness and hospitality. I love the
message you are putting out there and I am proud to be a part of
it. You are a true gentleman and a scholar. Please let me know
how I can continue to support you and 100 Best Fleets anytime,
anywhere!. I will get us a date in Kansas City for next year,
just let me know what a good day is and I will coordinate with
Kelly at KCCC.
Regional Sales Manager; Fuelmaster
Thanks again for having us at
the Gulf Shores lecture. It was a great turnout and felt like I
was able to make a lot of great contacts. Thanks again for your
Pictured from left to
Manager, DC Water;
JR DC Water; John
Harvard Kennedy School, ASH Institute for good
governance and innovation and co-author of the best
selling book “If We Can Put A man On The Moon…..Getting
Big Things Done In Government” who spoke at the 100 Best
Fleet Forum in Washington, DC on November 9th, 2010; and
Tom C. Johnson,
Author of the 100 Best Fleets and Government Green Fleet
It was great seeing you
In reference to the seminar,
it was outstanding. I’ve been in the fleet business for over
thirty years now and I still managed to glean several wonderful
ideas from this seminar. In addition, simply being around some
of the best fleet minds in the business has a contagious effect
that re-motivates even the most battle-weary fleet manager into
The 100 Best Fleet
seminar is without a doubt one of the best financial/educational
bang-for-the-bucks sessions a fleet professional (of any level
of experience) could attend. Keep up the good work Tom!
Alan Savarese; Fleet
Manager; Deerfield Beach, FL
Thank you for putting together
such a great afternoon last Wednesday.
The whole program was
extremely helpful to me to get a better grasp of the world of
Your panel was great & it
seems like you must have your work cut out to rank so many
John Warieka, Regional
Sales Manager, Wrigtht Express; CA
I wanted to thank you...for a
GREAT meeting. It is always refreshing to gather as a group of
dedicated professionals with a common goal. Well done!
Aubrey Felton; Region
Vice President; First Vehicle Services; Jupiter, FL
Just wanted to
say Thank You for the Great Event last week at Dublin.
Jerrold L. Hutton
Ph.D.; Director, Gaseous Fuels Transportation Partnership, Clean
Fuels Ohio; Columbus, OH
I just wanted to say thanks
again for getting me into the Dublin seminar. I’ve already
signed up 2 fleets and several more want to see us. Thanks
President; BioSolutions, Indianapolis, IN
I wanted to tell you Thank You
for allowing Dublin to Host the 100 Best Fleet Seminar. It was a
great turn out and from all of the feedback that I have heard,
everyone enjoyed it.
Darryl Syler, Fleet
Manager; City of Dublin; Dublin, OH
Feedback has been very good.
Thanks again for making Seattle one of your cross country stops.
John Alley, 2010
Government Fleet Manager of the Year; King County, WA
Tom, I believe you did an
excellent job, thank you very much for taking the time to put on
what I consider a worthwhile event.
Bill DeRousse, Fleet
Superintendent; Everett, WA
Tom, nice to see you last
week. Another great meeting with outstanding presentations.
Thank you for what you do.
Fleet Manager; San Diego County (CA)
Thank you for the
opportunity!! I learned a lot, mostly that I have a lot to
Keith Condra Director
of Fleet Management Town of Fishers, IN
Two years ago, we never knew
about NJPA or NetworkFleet and there’s a very good change that
we would not have implement such a program without attending one
of your 100 Best Fleet seminars. From our customer owners, thank
EugeneWater & Electric Board Fleet Services; Eugene, OR
Thanks, Tom! It
was a great seminar.
Dave Peterson; Dakota
I just wanted to thank you for
the opportunity to apply for the 100 Best. We have made some
great strides over the past year to better ourselves in every
way, but I know we are destined for greater things yet. We are
now preparing to host the 2012 APWA Snow Conference at the City
I believe we will be much
better positioned to submit a very strong application for the
100 Best in 2012.
Jeffrey Tews, CPFP;
Fleet Operations Manager; City of Milwaukee, WI
Another strong conference.
Thanks for extending the invite. I thought the best presenter of
the day was the gentleman from Harvard and the Fleet Manager
Ian A. Sansoni;
Management and Fiscal Analyst II Department of Fire and Rescue,
Prince William County, VA
It was a great seminar, lots
of good information to take back.
Maria Mento; Executive
Vice president and Chief Financial Officer for Atlantic County
Utilities Authority, NJ
I just completed the survey.
This was a great program and it was great to finally meet. Thank
you for a great program and for such an informative conference.
Matt von der Hayden;
Project Analyst; Atlantic County Utilities Authority Research
and Development, NJ
Tom, thank you
for the opportunity to attend your conference. We found it
informative and useful for many of the things we are dealing
with now. Our administration is wanting to get rid of our fuel
and send it back to the departments to pay for their own fuel,
then just send us the mileages. We anticipate many problems (not
to mention taking a step back 15 years) and are gathering any
data to help our cause.
Rebecca Staup; Agency
Staff Services; Shasta County Fleet Management; Redding, CA
Thank you for having these
events, so we can attend. Your love of the field and concern for
others is clearly self evident. It is my honor to have met you.
Director – Fleet; San Antonio Water System
a great meeting yesterday. From a vendor perspective, I think
this type of forum is much more effective than trying to
learn/share at a large tradeshow. Appreciate the opportunity,
and will be signing up for Atlanta due to our relationship with
Government Account Manager; Wright Express Corporation;
Thank you Tom. I really
enjoyed the seminar. I learned a lot from both the fleet
representatives and the technology partners. This is very
valuable and very well executed. I look forward to seeing you at
GFX and joining you in future seminars.
Government Account Manager; Wright Express Corporation
Thanks so much Tom. We are both looking forward
to another great, interesting and upbeat time with you. I wish I
could bottle your attitude toward life….I’d be rich in so many
Fleet Services; Sarasota, FL
First of all THANK YOU! The
seminar was very informative and gave me a lot to think about.
Often times school district fleets are overlooked by State and
Federal grants and funding programs. Many district fleets like
ours are larger than the local transit authorities and are
funded very differently. We like to say we can do more for less!
Districts need to know about what is out there and how it can
help them! You could sure help them if we could get them to
attend one of your seminars!
We try to get the word out
about new technology as often as we can, matter of fact we just
presented to a group of transportation directors from all over
Ohio. We talked about our Hybrid buses and new technology.
Let me know if you need
anything, I would be glad to help you!
Phil Downs, Fleet
Services Supervisor; Columbus City Schools; Columbus, OH
Thank you Tom, I cannot say
enough about the event, really beneficial! We will definitely
participate in the 100 Best Fleets.
Dan Sunseri, Fleet
Manager; San Jose, CA
Thank you. I am not quite sure
how you guys were able to get that email to me right before the
event last Friday but I am glad it worked out and that I was
able to attend. As I mentioned to you as we chatted on the tour
of Ft. Lauderdale’s fleet, I am always hungry for information
and realize that one of the most important tools that a fleet
manager has is education. I will certainly apply to the Top 100
fleets and hope to continue to keep in touch with you through
emails or events. I enjoyed meeting you and attending the event.
Facundo Tassara, MPA,
Fleet Operations Manager; City of Ormond Beach, FL
Just a quick note to say
thanks for coming to Tacoma with your Road Show! I for one had a
great time, learned a few things, meet with old friends and
establish some new ones too!
John Alley, King
I enjoyed the
meeting and the fact of the matter is I received a very
important thought before the meeting. When I first got there, I
spoke with the [fellow] that was to do a presentation on
benchmarking using indicators. He sparked my interest and it
revolves around budgets and replacing vehicles. Thanks for
keeping me in the loop.
Rodney Todd; City of
Jackson; Jackson, Tennessee
100 Best has broadened the
avenue for additional sales. Thanks to your efforts, Puradyn is
receiving much wider recognition.
Paul J. Paul Smoot,
CEO; Puradyn Factory Rep. EnergyMAX, LC
Steve, I wanted to thank you
for your presentation in Florida but you left before...I could
catch you. You made me realize that I have to revisit our
numbers to ensure that our fundamental financial assumptions are
still correct. Thanks again.
Ernie Ivy; Director of
Fleet Management City and County of Denver, CO
2009 APWA Fleet Manager of the Year; His fleet was rated #2 in
The 100 Best Fleets
This was the
first of The 100 Best Fleets conferences that I have been
able to attend. I thought the program was fantastic and at this
point I have no suggestions for improving it.
Don Hathaway; Fleet
Manager; Chelan County Public Works; Wenatchee, Washington
Thank you for all your work in
the fleet industry. It was a very valuable experience attending
the recent seminar and just as advertised was a great networking
Don Holland, Fleet
Coordinator; County of San Diego; San Diego, CA
Tom, thank you for everything
you did for us during our Shop and Stockroom Supervisors
Duke Robb; Equipment
Division; Nevada DOT
Hi Tom. Thanks for the
information. Actually on my way to Atlanta to meet with Georgia
concerning DriveCam as a result of meeting them at the seminar.
I’ve received 3 other meetings with several government fleet
attendees of the event. Thank you. Hopefully this will all lead
to success stories we can share in 2011 and 2012.
See you in Seattle this week.
Rush Akin, Enterprise
Sales Director; DriveCam; San Diego, CA
I wanted to
follow-up and thank you again for having us last week. It was
great to see the enthusiasm folks have for controlling all fleet
related costs including accidents. I greatly enjoyed the
experience and would welcome our involvement in your future
Ed Finnegan, State
Auto Insurance Program Officer, State of Georgia
enjoyed your presentation the other week. We are unique, a new
city – incorporated in 2003.
our fleet grew to 400 units. Aside from the many items you
brought up in your presentation, I have some ideas I am going to
incorporate as well.
David M. Motola;
Fleet Service Manager; City
of Miami Gardens, Florida
Thanks Tom - For all you do to
keep Fleet Managers across the nation inspired.
Michael Brennan; CEM
Fleet Manager; Manatee County, Florida
I do want to thank you for
what you have set up, I often pull out your criteria for best
fleets and use that as a measuring stick and reference for the
changes we are working on...
Remember to keep your
Harold Pedersen; Fleet
Services Manager, City Of Fargo; Fargo,
It was great
seeing you at the 100 Best gathering. The Santa Ana program was
the one of the most informative seminars I have ever attended. A
person would have to be dead from the neck up to not come away
from that meeting with new ideas.
Steve Szueber; Fleet
Services Supervisor Department of Public Works; City of Corona,
I just want to take a moment
to say thank you for your time, guidance, motivation, and
advise. I will take our conversation and think through it and
make a decision about the whole Bio thing…..I believe that
everyone deserve a pat-on-the back every once in awhile, it’s
what keeps us motivated, and “Moving Forward”.
Duke Robb; Equipment
Division; Nevada DOT; NV
I feel we both
came away with great information, new friends, and hopefully new
opportunities for business.
Mike Stone; Evans
Cooling; Suffield, CT
I wanted to thank you for
giving me the opportunity to attend the yesterdays conference. I
was able to get some insight into how other agencies do things
and I’m sure that it will be helpful in conducting our daily
operations on this end. Although I’m only supervising staff on a
limited basis at the moment I look forward to the opportunity to
change that and at that time being able to make some positive
changes. I was unaware of the endless cost saving possibilities
that can be achieved by thinking outside the box and looking for
ways to become more efficient. I look forward to the opportunity
to attend more conferences and seminars in the future. For what
it’s worth I thought you gave a great presentation, I was very
Ed Riquier; Property
Control Specialist; City Of Santa Ana, CA
Just saw the results [of The
100 Best Fleets in North America].
Achieving this would not have
been possible if not for the great leadership and vision of the
town and the great people I have on my team! It is an honor to
be part of a new, growing division that supports the entire
town’s efforts in servicing its citizens! We hope to make the
main list next year!
I appreciate our new and
evolving relationship and thank you for your support!
See you in San Diego!
Keith Condra; Director
of Fleet Management; Town of Fishers, IN
On behalf of
Erik, myself and the entire Zonar Family I wanted to thank you
for the amazing conference at the City of Sacramento last week!
John R. Forrest Jr.;
Regional Account Manager; Zonar Systems; Seattle, WA
Tom I'm very
grateful that I attended this seminar. I will make an effort to
attend this or any like this whenever possible. Only wish it had
been longer and would of liked to hear how others deal with
Douglas Smith; Acting
Fleet Manager; City of Stockton, CA
Thank you very
much for the seminar last week. I thought it was certainly worth
the trip out to CA. I am back in Florida now and heading to the
state's central east coast tomorrow then into the Orlando area.
Executive Director; Evoilution; Ft. Lauderdale, FL
Thank you for your very
informative event on Friday.
Coordinator of Clean Cities, Indiana
enjoyed the program, especially the NJPA, How to get Accurate
Meter Readings and the two programs from the The #1 Fleets in
the Country. That’s not to say the other programs weren’t great
as they were.
Kerry Kamp, Public Works, City of Evansville, IN
Tom, thanks for the great
meeting! As always, very informative, lots of sharing of best
Bill Burns; Fleet
Operations Manager, City of Columbus; Columbus, OH
Following up our
meeting last week; I really enjoyed your presentation. My plan
now (you usually ask for a plan) is to take your criteria along
with the 100 Best summary from “Gov’t Fleet” and compile an
action plan on those items we can implement. Thanks for that
detail and the information you offered.
Stanton; Director – Polk County
Fleet Management; Bartow, Florida
appreciated the invitation to your 100 Best workshop. I wish we
all would have had another day at the very least.
Don Hathaway; Chelan
Hey Tom, great seminar on
Friday. Sorry, I did not have a chance to stick around and talk
after the wrap up. A lot of great information is put out at
these meetings and even with budgets being cut in fleet, it is
important to attend these fleet events. I am basically at a
starting point with the 100 Best and am faced with the
documentation portion of the operation to submit for one of the
100 Best Fleets for next year. Keep in touch from time to time
and let me know any new industry happenings!
Aaron Alvarado; Fleet
Manager; City of Tempe, AZ
appreciated the meeting you hosted in Boise, the information was
timely and very relevant. I enjoyed the opportunity to meet
people in the same profession facing similar challenges. I
especially enjoyed listening to Ernie and Craig. I would have
liked to spent an hour asking Ernie questions about fund
balances, rates, service intervals and a hundred other things.
I’m sitting at my desk making notes and several ideas presented
will be implemented or affect our policies here at Walla Walla
Equipment Maintenance Manager; Walla Walla County Public Works,
The information I received
during the last two conferences and the information that you
provided in your book,
has allowed us the opportunity to enhance or improve our work
processes. It shows us what we are doing right and where we have
opportunities to make adjustments, putting us in the running for
the Top 100 Fleets.
Mike DePaulo, CPFP;
Town of Buckeye Fleet Management Supervisor; Buckeye AZ
Thanks for the invite. I have
a few ideas for our fleet that could help sustain that longevity
even thru the tough times ahead. I will be looking forward for a
few items to be put on the site.
Vehicle leasing agreement,
vehicle score carding, and how to come up with a shop labor
I would be interested in
putting our name in the hat for Top 100 fleets if given the
Thanks again! Great gathering!
I brought home a lot of good information.
Shawn M. Dawson, Fleet
Operations; Westerville City Schools; Westerville, OH
Nelson and I found the day to be very valuable. I sure would
enjoy another opportunity to speak to Roger. He was awesome. The
whole presentation was very well done. Thanks again for the
Tom Vetsch, Public
Works Supt. City of Plymouth
"If there was only one seminar
the County Coffers would allow me to attend per year, it would
be yours. I get so much value from them. Thanks for your
enthusiasm, knowledge and sharing. You are a huge asset to the
Fleet Industry and I appreciate all that you do. Please let us
know when you will be this way again."
Karen Yeo; Fleet Services; Sarasota, FL
"Tom - I wanted to
let you know that we appreciated the opportunity to attend the
Minneapolis fleet event this week. Every time we get together
with other fleets that are grappling with similar issues, we
pick up information that helps us to improve our programs and
get better at what we do - which ends up saving $$ for our
customers, in our case - the taxpayers. Too much of the time we
end up with our heads down focused on the immediate work in
front of us - which certainly needs to be done - and not
scanning the horizon for what's coming or perhaps better
approaches. That you're taking this on the road to our
respective "neighborhoods", eases some of the time (and travel)
constraints, and makes it easier for us to get (and stay) good.
"Thanks for your
assistance, and thank you also for the certificate for being
among the 100 Best. We think we're pretty good in a lot of
respects, but we also know that we've got a lot to learn from
others and we've got plenty of room to get better. Thanks!"
Dave Schiller CAFM; Fleet, Safety & Materials Mgr.;
MN Department of
This would be great seminar to
attend. We have gone to a few and they have pretty good stuff.
Matthew F. Villareale;
Acting Fleet Manager; Prince William County VA Public Works
isn't a better use of your time than brainstorming with your
successful peers for better ways to do the business of
John Hunt, 2005 Government
Fleet Manager of the Year from Portland, Oregon
Thank you Tom. The seminar
couldn’t have been more informative. The topics discussed have
opened my eyes to new techniques and ideas. I hope to attend
more in the future.
Gary T. O'Donnell,
Jr.; Asst. Service Manager; City of Rochester, New York
"It was worth the three hour drive.
We got one idea we implemented that saved us $20,000
Fleet Manager of Oneonta, New York
We had a great time working on
the event. I hear there was a lot of great feedback on this 100
Best Fleets. Best of luck in the coming year and the remainder
of the seminars!
Marketing Manager; LeasePlan USA; Alpharetta, GA
Thank you again for inviting
me to speak and participate in the seminar. Your enthusiasm for
promoting professional fleet management is to be commended. I
enjoyed hearing the other speakers, networking with others, and
learning more about the challenges that face all fleets.
I hope we can work together in
the future to enhance everyone's processes and operations. Let
me know if there is anything I can do to support you.
Rick Wendt; Channel
Manager, The Goodyear Tire & Rubber Company; Akron, OH
from post-event surveys
the one best idea you got that you could implement immediately?
"For me, it provided background into what fleet managers face
every day and a chance to interact with several key decision
"Share more information on Best Practices, Network, Be Open
Minded...be creative, but don't always look to reinvent the
"There was not a specific idea that I picked up, but the thing I
picked up was that there are a lot of fleets that are passionate
about how their fleets are run. It is great to be able to get
together with these fleet managers and share our experiences."
"We are in the brain storming stage of writing our Business Plan
for Fleet Services here at the City of Chico. I can immediately
benchmark the City of Portland's Business Plan knowing that it's
in service and worked will for Portland. I also gained valuable
information that NJPA is in the final stages of forming
contracts with Ford and GM. That is fantastic news that will
save us both time and money once they're in place. As always 100
Best Fleets put on a very valuable conference."
"The best idea was the program itself, by bringing together all
the different groups to share their experiences, ideas, and
programs. For implementation this is important to stay on top of
what is available for today's fleets, which can be incorporated
for future savings."
"I got more than an idea. What encourages me most is knowing
that there are people in our field who care more about doing the
right thing and value serving others above themselves. This is
the attitude that will fix our families, our nation, and our
world. By sharing the room with progressive thinkers and doers,
I am motivated to do the same!"
"'Know your numbers' one speaker said. Do you know exactly how
many on-road vs. off-road unit you have? What percentage of your
budget is fuel? What is your productivity percentage this month?
The speaker said 'If someone comes into your room and wakes you
from a dead sleep and asks; know your numbers.' I have since
implemented a crude dashboard that has current information and I
update it daily."
"Of all of the 100 Best Fleets [seminars] that I have attended,
this was one of the best. The facility was fantastic and Mike's
keynote address was very memorable without a hint of
"This was the first 100 Best I have ever attended. My first
comments as I walked out were, "this is the best presentation I
have gone to in years". I want to thank you for providing such a
wealth of knowledgeable people. Best Idea--work with dept in
developing equipment standards (for loose gear) per class of
"Implementing a Fleet Utilization study."
"Online vehicle auctions."
"Establishing a Fleet Purchasing Committee Reviewing how the
city disposes of surplus items. How important it is to network
with your peers."
"Public open houses related to employment and public interest in
"I actually felt the attendees were really interested in
learning something rather than just having a goof-off day with
"Recognizing that when your life cycles are on track 70% of your
maintenance work should be PM related."
"Implementing a vehicle justification report 2 to 4 times
annually great idea...."
"Anti-idling policy (borrowed from Seattle)"
"Steve made a comment about the fact that in his fleet
operation, 60% of his vehicles were beyond the expected life
cycle. This prompt me to think that a key performance indicator
(KPI) could be made by charting (reporting) the percentage of
the fleet that is beyond it’s expected life (month by month). We
have data that will allow us to back track a few years
(indicating the direction the fleet is headed by not replacing
vehicles). This will be very useful when we present out budget
"Information from the discussion of the 10 issues facing fleet
"Information from best practices, engagement with fleet managers
and immediately follow up the interest in product presented at
"Run fleet utilization report(s) Networking Clean & green fleet
action plan Vendor presentations."
benefits of short-term leasing presented by Greg Haglin from
National Joint Powers Alliance."
spreadsheet, we will attempt to integrate this model into our
fleet management policy."
topics were diverse, they were spot on in addressing our
concerns in beginning a program to consolidate management of our
"I really enjoyed
the presentation by David Vasquez. The Fleet Vehicle
Justification calculator model that he presented is very useful
to all fleet managers. It does a great job of calculating the
true costs of the fleet."
"Explore using the
"I think it was well put together."
"I think the program was solid. I would not have changed any of
"Use of the
vehicle justification model."
"Learning how the
Driver alert program can save costs."
"Because we are
not a government entity and do not have a large fleet, most of
the discussion did not really pertain to us. However, the
mention of a Driver Qualification program reiterated its value.
I also found the Vehicle Justification Model to be of great
interest and will use it."
"To develop a business plan and vision statement. Your example
of the city manager, which called the fleet manager; saying he
could save a million bucks by cutting out all PMs for a year,
and the fleet manager rebuttal; how about I show you (the city
manager) how we can save "even more" by doing all of the PMs. As
we move into an uncertain future, any tools and strategies we
can use to preserve great practices are valuable."
"To put a decal on back of trucks, "How is my driving? Please
call XXX-YYYY" Very good, inexpensive idea to interact with the
"Check out NJPA as a possible source for better pricing."
"NJPA option for no bid or RFP process"
"FuelMaster system may be a good idea for some of our fleets."
"It was great to hear about the current trends and upcoming
issues that government fleet managers will be facing."
"We need to try and stop the bleeding"
"Thought Tom's anecdotes were great...I even wrote a couple
down! Great Job Mr. Johnson!"
"As a vendor, I have a different perspective and cannot really
answer this question. Overall, your program is fantastic and a
great way to network and share ideas. Well done!"
"What you measure
you can control. Know your numbers and the value you bring."
National Joint Powers Alliance. Use the bench mark of 5,000
miles or 500 hrs within 12 months to control 'Fleet Creep'."
of "customers" to improve deliverables from Fleet Services."
Measure. ROI, ROI, ROI. Analyze, Analyze, Analyze."
"Will be passing
the NJPA information along to our Procurement folks. They are
understaffed and overworked and this may be a great resource to
help them with their workload."
information on centralizing their Fleet operation. John is an
outstanding smart Fleet professional."
"As a Vendor, I
would want to mimic what Driver's Alert has gotten accomplished
and tap on their expertise."
approaches, esp. from San Diego."
"RPN - Consortium
"The take home car
of our innovations to NAFA for award consideration."
outsourcing and communication with staff that was presented by
"Overall, this program was very exciting and informational. We
came away with a renewed energy level to create and manage a
citywide vehicle pool."
"Market fleet activities with council and executive leadership."
"Seeking grants for emissions retrofits and vehicle
"To develop a work plan for your fleet and stick with it, 'live
it'. document your successes. Be proactive."
"Ways to do a better job evaluating our Fleet Management
Processes and Procedures."
"Nothing right now, but a very big idea for down the road. It
will have to be developed for quite awhile, but when we get
there it will be a game changer. Thank you for this program. I
will let you about the idea down the road."
"Fleet business plan and audit."
"The survey and self assessment checklist."
"Passing the Fleet information from Tom Johnson on to my fleet
manager for consideration."
"We were one of the few vendors in attendance. I felt many pain
points were openly shared it it gave us a better feel for the
needs of our customers."
"Grant writing opportunities to capture needed dollars to
implement operational improvements."
"By the way I like Tom's jokes. I have great respect for Tom and
I extremely happy he and those who work with him have put this
entire program together."
"Keep doing what you are doing."
"Performance keys and cost of service. I'm looking forward to
"Self-promote fleet accomplishments."
"I loved the metrics briefing. It provided me a new way of
looking at some data. We have metrics and crunch various
numbers, but any new idea offers new insights. I really loved
the man's enthusiasm for the topic. Zeal he had it and it was
program is great that I observed and learned. I like the
presentation of each representative because they placed their
best ideas to help fleet managers more progressive in time,
budgeting, what best for their organizations. Run this business
like your own business."
repair process, proper mechanic staffing and supervision, key
performance indicator and good ideal on good performance
measures and implementation. And good business contracts."
"Consolidation in the number of vendors we use to supply fleet
related parts and materials. Use of NJPA contracts."
Vendor I found it very helpful to hear what the huge concerns
about finding innovative ways to manage costs within the
organizations maintaining fleets."
the ROI approaches will be very helpful in justifications in the
there to listen to the fleet managers in order to understand
their needs, etc."
next step with our continuous improvement team efforts to
include Business Process Review and striving for Most Efficient
Organization (MEO) in developing our 2011 Business Plan as John
Alley has done in San Diego."
"It wasn't so much that I got a single idea to try and
implement, but more so that I made contact with other managers
to trade ideas with."
"I thought the program was very organized, and cannot think
of any improvements."
Program - Tough to improve."
evaluation outline for Managed Competition."
audit self assessment check list was one and focusing on KPI's."
vendors standpoint it was all good information."
very interesting and could prove helpful. Betty Linck's
suggestions regarding blowing your own horn (make
bosses/everyone aware of what you are doing and what you have
accomplished) is terrific. Too often we are doing great things
that nobody really knows about. It makes sense to champion your
"Fleet Managers who are progressive have a very high level of
interest in learning about new ideas and solutions."
Lomanto, Fleet Manager from Troy, MI, had some great ideas about
insourcing work from other municipalities. We currently do this
with sister agencies (CTA, Park District, Aviation, Water
Management), but the concept of opening this service up to
suburban fleets was a revelation."
room for improvement no matter where you rate in the top 100."
with NJPA for current initiatives."
vendor presenting the value was hearing what the industry
purchasing. APWA references and professional certifications.
Grant opportunities. Networking and resource opportunities."
the Fleet with Vehicle Equivalency Units of Measure to properly
staff our facility."
"Alternative Funding for Fleets and No More RFPS"
APWA's newest publications"
on a comprehensive light duty vehicle reduction strategy that
incorporates car sharing, managed pools, and leasing."
jokes!! :) As a first time attendee I found the information and
networking to be very beneficial. I probably have more questions
than answers right now. I am just starting this new division for
the Town and trying to learn all I can!! I appreciate the
opportunity to attend!!"
"Although the presentations were all first class, the
opportunity to network with my peers was the most valuable part
of the 100 Best event program. The environment fosters exchange
of ideas and even work product, thus potentially saving hundreds
of work hours by avoiding 're-inventing the wheel'."
"There were many ideas that could be implemented. I think the
best idea for me is Joint purchasing contracts. It is time
saving tool and will give me more time to put towards other
areas of operation."
"As a potential supplier to the audience the best thing I was
able to receive was the opportunity to meet with other
municipalities and provide solutions to the issues and
challenges they face on a daily basis."
"After viewing the site at Moline it reminded me to include, in
the expansion of our own site, a lube area for operators
accompanied by a product dispensing unit. I immediately added
this to the list of things for this expansion."
"I really though all the presentations and discussions were
exceptional. I really appreciated the sample Fleet Business
Plan. I also appreciate Tom’s dedication and commitment to the
"This was my first meeting with 100 Best Fleets and didn’t know
what to expect. I walked away with an renewed appreciation of
the importance in participating in this sort of forum. I brought
back the information to my Manager for the NJPA Program and we
are looking into joining."
"Both the National Joint Powers Alliance information and Bill De
Rousse’s Explanation of the 100 Best grading criteria-very
informative and well done!"
"Well, I really was going to to comment on Tom’s jokes but
since they are off-limits, I though the program was well
thought out and addressed current Fleet Concerns. I hope
sessions like this continue."
"I have been to two so far and they have been informative. The
program has been fantastic, thanks."
"Didn’t think anything needed improvement. All was very
professional. Excellent! Presentations were informative."
"The program covered all needed areas of interest."
"Information was well presented and very helpful. Thank you and
continue the good work."
"We also learned ideas about how to improve the greening of our
Fleet. We felt we were doing our best, but we were just looking
at the economics alone and not the political aspects."
"I think it was a very good program. The modern economic
situation does not allow us to go to many of the national venues
and conferences that are over several days. This meeting was
within driving distance and very economical for us to get
together and exchange ideas. Thanks."
In response to a question about the best idea that you could
implement immediately: "The self-assessment checklist."
"Repair shop design and especially organization is an important
aspect of efficiency. Every shop needs some
cleaning/organization and in the day-to-day operation one can
become comfortable with a situation that needs improvement. A
little effort and low cost can have big effects on operations."
"I was very impressed with how well things went. All
presentations were informative and on time."
"The program was structured well and kept on track with the time
available. More time at the host facility to discuss and share
actual day-to-day operations and procedures would be helpful if
"Felt good about the content. Enjoyed learning about the
challenges fleets face in today's environment outside of budget
"Fuel monitoring information offers some real possible cost
savings. The presentation by NJPA offered some new possibilities
for contract alliances. Both will be pursued."
"Information on deferred maintenance."
"To review and organize our fleet data better."
"Loved everything about the presentation."
"The whole event was very good. I have a lot to digest for me it
was the Take Home vehicle calculator I am dealing with that
"The information about the Fleet Audit. We just completed a
similar Benchmarking Study against other Florida fleets, so the
info about the audit will complement that."
"Audit information very useful since we just completed a
benchmarking study of our own and ran into the same concerns
with the data unless you question it."
"I really enjoy hearing from actual fleet managers as to how
they are integrated various technologies into their fleet
operations. I did not hear anything specific that I am currently
not doing, but the meeting helped to remind me that we always
need to be working on improving our operations."
"I had not heard of NJPA, Evans Coolant, or Bio Rem surface
"As a vendor, we were able to identify some fleet trends that
will help us in our approach to municipal fleets. We were also
able to identify some opportunities for sales. As a
manufacturer, we were able to get some really interesting
information about products which have a potential for use in our
"Call on the fleets that are struggling to help them move up and
become one of the 100 best fleets."
"Several different ideas were garnered from a diverse roster of
"Fleet utilization policy needed."
"Dashboards from AssetWorks"
"DriveCam and telematics are two areas we are strongly
"The idea of seeking input from the 'Talent'"
"Surplus vehicles sales price comparisons."
"Alternative Fuel Ideas ...Vehicle utilization...Surplus
options...Better communication /
buy in with the finance office."
"Staff involvement and promotion of what and why we do what we
"The importance of developing a Fleet Utilization Policy!"
"I didn't pick up any ideas that I immediately implemented, but
I did meet a number of folks that I have called since the
seminar and have used them to bounce different ideas with and
also to ask how they are doing certain tasks."
"Financing from Bank and getting the word out with managers and
editors. Many great products."
"The ability to modify my vehicles to electric and therefore be
able to utilize much less expensive fuel."
"Even though I was a vendor and not a fleet manager, I enjoyed
hearing and seeing some of the issues that fleet managers deal
with. Because of the volume of vehicles some of the managers
have under their supervision, cost is critical, along with
safety and the environment."
"Perform an in depth analysis of deficient process to discover
areas of improvement."
"Focusing on one thing at a time to reach your goals and
actually get things accomplished."
"Lean six sigma"
"Self audit document."
"Working with the various vendors as well as using some of the
methods that were shared in evaluating and improving my shop
"Waste...the ability to not over process and waste company
"I really enjoyed hearing from Dave Seavey on how he sees his
operation and his role in managing it. He did a great job in
explaining the keys to managing a great fleet department."
"Purchasing directly from NJPA program. It is approved by our
purchasing department and has comprehensive list of manufacturer
products that I purchase on a routine basis each year."
"Getting feedback from your peers and creating buy-in from your
organization as a whole"
could we do to improve the program?
(Tom's jokes are off limits.)
"Not much. I felt it was a great use of my time and welcomed the
opportunity to interact with other fleet management
"The program is good because it stays at a high fleet management
level. We are all trying to run lean operations in tough times
with demanding clients. It is great to hear about areas across
North America that are having success. Tom's joke are fine. More
of the same please."
"To allow a little more time for some of the vendors. 10 to 15
minutes was enough to gain our interest, just needed a little
more information. The time management was fantastic, it kept the
"The current program offers area Fleet Managers the opportunity
to listen to the presenters and share their experiences, review
applicable vendor related materials and network with others
around the area who share similar issues and concerns. If we
could just get Tom to look up some new jokes it would be
"Our fleet is strictly law enforcement, I would like to see
ideas on how to present or introduce new technology in a
positive way that the local Police Union will not vote it down
until they have heard the idea or seen the potential benefits."
"I can't bust on Tom's jokes? :o) I loved the full agenda, but
I'd like to get a little more meat and potatos from the
presenters if possible, maybe go for a full day? Thanks Tom,
"I don't have any improvements to suggest. I liked the mix of
fleet managers or fleet personnel and vendors. Discussion was
what I enjoyed and benefitted from the most."
"I thought the program is spot on by allowing actual fleet
managers to tell their successes and how they achieved them.
That is real life situations that are presented and ways to find
"If Tom's jokes are off limits how about the food. All kidding
aside it was a good program. I did like the tour also. It is
nice to see how others do things and pick up tips from
"As a first time attendee I did not see anything that needed
improvement. I enjoyed every minute I was there."
"For me nothing else could be done. I met some people who could
help take our organization to the next level and hopefully we
will break into the to 100 Fleet status."
"Just keep offering these type of meetings. I like the
partnering with other groups for a combined meeting."
"Continue to do what you do. I think your time management and
topics and discussions were very helpful. I enjoyed it very
much. I will definitely attend again next year."
"The program was great! A future topic that would be valuable
is: motivating employees during these 'doom & gloom' times.
Continued discussions on how to do 'more with less' and still
keep staff motivated is always helpful. Thanks again for a great
"This program was one of the most informative and well run I
have attended. Keep doing a great job."
"Not sure as it appeared to be well attended which brought out
"This was the first meeting that I was able to attend. I liked
the flow of the meeting and the interactions that were involved.
It was great to hear other fleet ideas and problems that came
"Come more often and make it a two day program---I really got a
lot out of it---Thanks"
"A beer party, karaoke, wet t-shirt ( ladies only ) or just
stick with Tom's jokes?"
"Really promote open discussion throughout the room, many great
ideas and procedures get passed around. Overall, I really
enjoyed it. Thank you."
"I would not change anything, Tom, you did an excellent job and
we appreciated you taking the time to come up to Seattle. I
would hope the association would have you up to Seattle again
"This was a probably one of the best informational meeting that
I attended in recent years. For those that traveled across the
county to present this session, thank you for caring and sharing
your stories and knowledge."
"Darn, Tom's jokes were my first target. The only thing I can
think of is more time for round table discussion of best
management practices provides benefits to everybody. We always
can learn from others."
"Program was very good...too bad there weren't more in
attendance. Great facility to host it at and maybe a shorter gap
between how often you host them because there is a lot of
"Tom does not need any more coffee. Just kidding! Tom was the
spark that brought this meeting together. I've never been so
hopeful for the future of our city fleet program. Your speakers
from the other fleets were great...more of the same!"
"His jokes were the only thing I could think of [to improve].
Naw, I liked them! In all honesty, I don't think you could have
improved on the format. I liked hearing from other
municipalities and from vendors who I currently use and
potentially may use in the future."
"I don't have any
suggestions, I thought it was good."
suggestions here. The meeting pace and topic coverage were
handled well to keep the audience attention without getting
mired down in too much detail. I would like to get a copy of all
slides presented and hope that attendees will get notified in
how to obtain them."
"The program was
very informative and I have no suggestions. Great program!"
"I thought it went
smoothly and the presenters gave out lots of useful information,
so I can't think of any improvements."
"It was fine."
"I can't think of
anything...got a lot out of it and still processing the info.
Great selection of speakers."
"Do it more often"
"This was a great event. hats off to Best Fleets and PFMA (Fred
Chun) for arranging it."
"I was very pleased with the current program. I would like to
get a Ford factory rep. to attend if possible when you are back
in the South Florida area."
"The day was so full of great ideas delivered by professionals
who cared that no one seemed to mind that the meeting ran a
little longer than scheduled. Perhaps allow a little more time
if future meetings have the potential to be a great "powerhouse
gathering" like this one!"
"I really like the program, one day with lots of useful
information. The combination of vendors and managers together
sharing challenges, successes and ideas was really good. Really
liked the experience."
"The program was great. You had top notch presenters in the
industry. A lot was to be learned from their experiences, best
practices, and how their fleets got to where they are now
setting a good example for other fleets to follow."
"I thought it was informative, the best of the Clean Cities
meetings I have attended."
See the schedule or sign-up.